In this new feature on Skidmarx, Meet You At Mills, we take a closer look at members of the Mills Motors team, from our sales staff to the admin team and into the service department. Each member of our team plays an integral role in staying true to the concept of “Whatever It Takes” and we’d like for you to get to know them as we have.
Our first team member we’d like to introduce you to is also one of our newest! Kheneil Black, part of our Used Sales Team as well as Assistant Merchandiser to Used Sales Manager Chris VandenThillart, Kheneil was happy to answer a few of our questions.
Mills Motors (MM): How long have you been working at Mills?
Kheneil Black (KB): Since December, 2012.
MM: How did you get started in Auto Sales?
KB: The idea was introduced to me through a friend who was already working in the industry. It wasn’t too long before I joined in on the fun.
MM: Where did you grow up?
KB: I was born in Kingston, Jamaica and now I live in Pickering, Ontario! But there is a lot in between that plays a big part in who I am today.
MM: What car do you currently drive?
KB: A Carbon-Black Metallic 2013 Buick Verano, I love it!
MM: What is your favourite part of selling cars?
KB: Definitely has to be interacting with people! I enjoy meeting new people every day!
MM: What are two words that most people would think of if asked to describe you?
KB: Probably “Funny” and “Positive”.
MM: How do you feel about the “used car salesman” stereotype?
KB: I feel as though there is a cycle in place already, and it can sometimes make it difficult from the start. Maybe a customer begins without disclosing one or two things, because they think the sales person isn’t being honest, or they’ve had a bad experience before. The situation is doomed from the start because of something perceived. I just try to always be completely upfront with my customers, build a trust because that’s how those opinions are going to change!
MM: What is your favourite part about working at Mills Motors?
KB: When a customer drives away happy with their new (or new to them) vehicle purchase!
MM: Who is the most important person in the world to you?
KB: Just one?! I can’t pick just one! I’m going to say my parents!
MM: What does the phrase “Whatever It Takes” mean to you?
KB: Being creative in fulfilling customer needs and requests so ultimately, in the end, they’re happy!
MM: How many cars do you think you’ve sold in your career?
KB: 130 or so, I’m still pretty new!
MM: We’ve covered the best part, so tell us what the worst part of your job is!
KB: I’d say that losing a customer is the worst feeling. You’ve done all you can do, but it’s just out of your hands. You just always hope the customer leaves with a good impression and maybe, one day, comes back.
MM: If you could be ANY Superhero, who would you be?
KB: Wolverine! He’s pretty bad-a$$!
MM: What’s your best piece of advice for someone who’s thinking about buying a new (or new to them) car?
KB: Always be completely upfront with your sales person! It will make the whole process a lot easier, and we’ll probably be able to work with you even more. Oh, and stay within your budget!
Want to chat with Kheneil?
Follow him on twitter @kheneilblack and maybe he’ll tell you what his favourite TV show is (It’s Community!)