Written by: Christella Morris | Mills Motors Buick GMC Ltd | Oshawa | Whitby | Clarington
In this new feature on Skidmarx, Meet You At Mills, we take a closer look at members of the Mills Motors team, from our sales staff to the admin team and into the service department. Each member of our team plays an integral role in staying true to the concept of “Whatever It Takes” and we’d like for you to get to know them as we have.
………..
Whenever we buy used cars or get trade-in’s, have service appointments and our customer’s car needs a cleanup, we have a team of vehicle detail specialists who are responsible for making each vehicle look brand new. One of these “Vehicle Preparation Specialists” is Mills’ own Shane Clarke. We sat down with Shane to chat about the best and worst parts of his job, life at Mills and more!
Mills Motors (MM): How long have you been working at Mills?
Shane Clarke (SC): I’ve worked here twice! First time I was here for 2 ½ years, this time I’ve been working here for a year so far.
MM: How did you get started in Vehicle Detailing?
SC: My Grandpa, my Dad both loved cars… cars have been a part of my whole life, since I was a kid. I’ve been working on cars since I was 5 years old!
MM: Where did you grow up?
SC: Grew up in Muskoka, moved to Oshawa when I was 12.
MM: What is your favourite vehicle that we sell currently?
SC: I’m really excited for the 2014 GMC Sierra Denali edition! It’s a beautifully made vehicle.
MM: What is your favourite part of being a Vehicle Preparation Specialist?
SC: Making customers happy!
MM: What are two words that most people would think of if asked to describe you?
SC: Energetic and Hard-Working!
MM: How do you think most people see the service departments in car dealerships? Is it accurate?
SC: I think our customers have high expectations of our value, and I always try to meet or surpass them!
MM: What is your favourite part about working at Mills Motors?
SC: I think there is a good solid group of employees here! They’re very skilled at what they do and always do a great job! Both sales and service!
MM: What does the promise of “Whatever It Takes” mean to you?
SC: Whatever it takes to get the job done and make the customer happy! Leaving them with the impression that we did a great job and this is the best place to come for their vehicle maintenance and repairs.
MM: How many vehicles, on average, do you work with daily?
SC: It all depends on sales and service. 12-13 per day is my average, but if sales is busy or has a lot of trades, it can be 20 or more!
MM: We’ve covered the best part, so tell us what the worst part of your job is!
SC: No air conditioning on hot summer days! I’m always in and out so the heat is a lot to handle sometimes! Working in water can also sometimes be aggravating [to my skin.]
MM: If you could be ANY superhero, who would you be?
SC: Superman! He saves the world and I like to think I help save the sales and service teams! Haha.
MM: What’s your best piece of advice for someone who’s trying to keep their vehicle neat & tidy?
SC: Always keep a garbage bag or can in your car and napkins, wipes or a rag for spills.
MM: Tell us an interesting fact about yourself!
SC: I’m a huge UFC fan! My favourite fighter is Rampage Jackson.
Thanks to Shane for sitting down with us! If you’d like to learn more about vehicle detailing or tips and tricks for maintaining your car, visit our website here:
http://www.millsbuickgmc.com
“Check your Gas Cap!”
